Personal Data Protection

King Bets Privacy Policy — Your Data, Your Control

The information you share with King Bets is a trust we take seriously. This policy openly explains what data we collect, why we collect it, how it is stored, and what rights you have.

Last updated: June 2026 Write in Bengali TLS 1.3 Secured

A quick overview of this policy

By registering with or using King Bets, you are considered to have accepted this Privacy Policy. If you have any questions, write to us in Bengali at support@kingbets.asia — we'll get back to you.

Our Core Principles

King Bets' Commitment to Data Protection

We follow several core principles to protect your privacy — these aren't just words on a page, they are technically enforced in practice.

Minimal Data Collection

King Bets collects only what is genuinely necessary to operate the service. No excess or irrelevant data is gathered.

No Sale to Third Parties

Your personal data is never sold to advertisers or data brokers. This is an absolute, non-negotiable policy at King Bets.

End-to-End Encryption

Your data is encrypted both in transit and at rest. We use TLS 1.3 — the industry's highest standard.

Your Control

You can request to view, correct, or delete your personal data at any time by contacting support — King Bets will honour your request.

Defined Retention Period

Your data is not kept indefinitely. Each type of information has a defined retention period — once that period expires, it is securely deleted.

Immediate Breach Notification

In the event of a data security breach, King Bets will notify affected members within 72 hours and take immediate remedial action.

Section 01
What data do we collect?

King Bets collects three types of information — what you provide directly, what is generated through your use of the platform, and what is legally required for verification. Each category is explained below.

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Identity Information

Full name, date of birth, National ID number, and photo — collected for KYC verification.

📱
Contact Information

Mobile number and email address — for security verification and notifications.

💳
Financial Information

The last few digits of your payment method and transaction history — for legal compliance.

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Usage Data

Game preferences, session duration, device & browser info — used to improve our services.

  • Passwords are never stored in plain text — only encrypted hashes are kept.
  • Full payment card details or mobile banking PINs are never stored on King Bets servers.
  • When using the app, device ID, operating system version, and network information may be collected.
  • Location data is used solely for geo-blocking verification — your precise location is not tracked.
Section 02
How and Why Is Your Data Used?

King Bets uses collected data only for specific and legitimate purposes. There is a clear reason behind each use.

  • Account Management: Registration, login, password recovery, and security verification.
  • Payment Processing: Processing deposits and withdrawals, and verifying transactions.
  • Legal Compliance: KYC verification, anti-money laundering compliance, and age verification.
  • Service Improvement: Analyzing game preferences to show more relevant offers.
  • Security: Detecting fraud, bots, and unauthorised access.
  • Contact: Important account updates, payment confirmations, and support responses.
  • Responsible Gaming: Analyzing usage patterns to identify and support players who may be at risk.

King Bets never profiles your data for advertising purposes or shares it with third-party ad networks.

Section 03
When Is Data Shared with Third Parties?

King Bets does not sell data. However, limited information may be shared with third parties in specific circumstances — the reason and recipient for each case are listed below.

  • Payment Processor: bKash, Nagad, and Rocket receive only the minimum financial information needed to process transactions.
  • Game Provider: Providers such as Evolution Gaming and Pragmatic Play receive session tokens to operate games — but not your personal identity information.
  • KYC Partner: Licensed third parties may be used for identity verification.
  • Law Enforcement: Information may be disclosed to the relevant authorities pursuant to a court order or other legal obligation.
  • Cloud Service Provider: For data storage and processing — they are contractually bound to comply with King Bets' confidentiality policy.

For any sharing of data beyond the purposes listed above, your consent will be obtained in advance.

Section 04
What data protection measures are in place?

King Bets uses industry-leading technology to protect your data. These are not just written policies — they are real, technically implemented security measures.

TLS 1.3 Encryption
All data transfers are protected with the highest level of encryption.
AES-256 Storage
All data stored on our servers is encrypted with AES-256.
Two-Factor Verification
2FA protection via SMS OTP or authenticator app.
24/7 Monitoring
Our automated system detects suspicious activity.
  • Server access is restricted to authorised personnel only — and every access is logged.
  • Regular third-party security audits are conducted.
  • Payment information is handled in compliance with PCI DSS standards.
  • In the event of a data breach, affected members will be notified within 72 hours.
Section 05
Cookies & tracking technologies

Cookies and similar technologies are used while browsing the King Bets website and app. Cookies are small text files stored in your browser that make your next visit smoother and more convenient.

You can disable cookies through your browser settings. Note that disabling essential cookies may prevent login and payment features from working.

Section 06
Your Privacy Rights

As a King Bets member, you have several rights over your own data. To exercise them, email support@kingbets.asia or reach out via live chat.

Right Description Response Time Status
Right to Access You can find out what information we hold about you 7 Business Days Available
Right to Rectification You can request corrections to any inaccurate information 3 business days Available
Right to Erasure Request data deletion after account closure 30 days Legal Limitations Apply
Portability Download your data in CSV/PDF format 14 Business Days Available
Restriction of Processing Request to restrict processing for specific purposes 7 Business Days Partial

Please note — certain data must be retained for a defined period due to legal obligations such as anti-money laundering laws. In such cases, deletion requests may not be fully honoured.

Detailed Explanation

How We Think About Privacy

Privacy in digital services is still a grey area for many people in Bangladesh. Most platforms write privacy policies purely to limit legal liability — not to be actually readable. King Bets wants to change that.

When you register with King Bets, you provide your name and mobile number — that's perfectly normal. But do you know where that information goes? King Bets' answer is clear: it's used for account management, payment verification, and legal compliance — nothing beyond that.

Many users ask — "Does King Bets share my gaming habits with anyone?" The answer is no. Which games you play, when you play, and how long you play — King Bets uses this information solely to provide you with a better experience. No data is passed to advertisers.

We understand that KYC verification can feel uncomfortable — submitting a copy of your national ID isn't something most people enjoy. But this is a requirement under Bangladesh's financial regulations, not just a King Bets policy. Your information is stored securely and is not accessible to general staff.

Regarding data retention — necessary data is kept for as long as your account remains active. Once an account is closed, data beyond legal requirements is deleted within 5 years. Transaction records must be retained for up to 7 years in accordance with Bangladesh financial regulations.

App users should be a little more mindful. Like any app, King Bets requests certain device permissions — camera (for KYC photo capture), notifications (for important updates), and storage (for document uploads). Each permission is directly tied to a core app function — nothing unnecessary is requested.

Finally — if this Privacy Policy changes, King Bets will notify you in advance. Making silent changes without warning is not how we operate. Your trust is our most valuable asset, and protecting it is our priority.

Data retention periods

Identity Information (KYC) 5 years
Transaction Records 7 Years (Legal)
Gaming History 3 Years
Support Conversations 2 years
Login Logs 1 Year
Cookie data 30 Days – 1 Year

Privacy Requests

To request access to, correction of, or deletion of your data, email us at:

support@kingbets.asia

Include "Privacy Request" in the subject line, along with the email address or mobile number registered to your account.

General Questions

Privacy & Account Inquiries

KYC verification at King Bets is completed in three steps. The first step is identity verification — you'll need to upload clear photos of both the front and back of your National ID. A passport or driving licence is also accepted. The second step is address verification — a utility bill (electricity or gas) or bank statement issued within the last three months is required. The third step is selfie verification — a clear selfie holding your NID is needed. All documents can be uploaded through the "Verification" section of your account or via the support chat. Verification is typically completed within 24 to 48 hours. Small transactions are permitted before verification is complete, but KYC is mandatory for larger withdrawals.

If the app won't open or prompts you to update, try a few simple steps first. Close the app completely and restart your phone — cached data is often the culprit. If you see an update prompt, go to the "Download" page on the King Bets website and install the latest APK — our app isn't on Google Play, so you'll always get it directly from the site. Before installing a new APK, go to your phone's settings and enable "Install from unknown sources." If the app still won't open after installation, uninstall the old version first, then install the new one — your login credentials won't be lost, you'll just need to sign in again. If the issue persists, contact support chat with your Android version and phone model.

Your information is secure — play with complete peace of mind

Register with King Bets — enjoy the best gaming experience with your privacy fully protected.

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